Information you choose to share

When you call, email, or use WhatsApp, you may provide contact details, preferred appointment times, and the service you are interested in. Share only what is needed to arrange the initial conversation. Do not send detailed clinical or emergency information through the website or WhatsApp.

How information is used

Enquiry information is used to respond to you, arrange appointments, and provide requested services. It is not sold or used for unrelated advertising. Information is kept only for as long as required for the enquiry, service delivery, professional obligations, or applicable law.

WhatsApp and external services

WhatsApp, email providers, map services, and hosting providers process information under their own privacy terms. Opening an external link leaves this website. You may call instead if you prefer not to use WhatsApp.

Counselling confidentiality

Information shared during counselling is handled within professional confidentiality and safeguarding boundaries. Any limits to confidentiality should be explained before or during your first session, including situations involving immediate risk or a legal obligation to disclose information.

Your choices

You may ask what information is held about you, request a correction, or ask a privacy question by emailing info@marksofexcellence.co.ke. Requests may be subject to identity verification and professional or legal record-keeping requirements.